Strategic Senior UX Consultant & Creative Leader with over 20 years of experience driving digital transformation, User Experience governance, and persuasion engineering. I have a proven track record of leading cross-functional teams to deliver mobile-first, responsive digital solutions for global Fortune 500 clients including American Express, The Walt Disney Company, Abbott Laboratories, Walgreens, Novartis, Eli Lilly, ADP, Nielsen IQ, Warner Bros. Discovery, and KeyBank. I specialize in bridging the gap between complex business requirements and user-centric design to drive measurable impact.

Experience

Currently serving as Principal Engineer, Experience Design at Harman Connected Services (a Wipro subsidiary), I lead the UX strategy and design lifecycle for clients like Ellucian, a global leader in higher education technology. I direct the transition to mobile-first responsive platforms, unifying fragmented student workflows into seamless digital experiences. I also advised senior leadership at Carestream Dental (USA) during onsite assessments, identifying high-impact UX improvements and building high-performance design teams.

Previously, as Senior Associate Visual UI/UX Designer & Project Lead at Cognizant Technology Solutions, I led a team of 6 associates for the end-to-end responsive redesign of the American Express (UK) ecosystem — launching the brand's first responsive site in the UK and significantly enhancing cross-platform user engagement. I also managed project estimation and resource allocation across multiple global locations for clients including Disney and Novartis.

Earlier in my career, as Senior UI Specialist at Savitr Software Services, I led the creation of brand identities and marketing strategies, delivering high-performing e-commerce and CMS platforms through direct client interaction and strategic design.

Key Achievements

• Awarded 'Innovator of the Year' by Harman International for conceptualizing and delivering the Ossur healthcare app.
• Retained a multimillion-dollar account (AstraZeneca) through creative overhaul, winning the 'Oscar' Award for Best Design at Cognizant.
• Launched the first-ever responsive platform for American Express UK, increasing cross-device user retention.
• Reduced front-end development cycles by 25% for Ellucian through the implementation of a global Atomic Design System.

Core Competencies

UX Governance & Design Systems (Atomic Design) · User-Centered Design (UCD) · Information Architecture · Usability Testing & Heuristic Evaluation · Design Thinking & Innovation · Experience Mapping · Agile/Scrum Leadership · Cross-functional Team Leadership · Project Planning & Resource Allocation · Figma, Adobe XD, Sketch, Balsamiq, Maze.

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Education & Certifications

Design Thinking for Competitive Advantage — IIT Guwahati · Human-Computer Interaction — IIT Bombay · MCA — Vinayaka Missions University · Certified User Experience Analyst (CXA™) · Certified Usability Analyst (CUA™) · AI for UX & Mobile UX Design — Human Factors International · Professional Scrum Product Owner (PSPO®) · Professional Scrum Master (PSM®).