Team Management
UX Consultant
UX RESEARCH
UX Design
Ostomy everyday care
Designing a streamlined digital tool to help ostomy patients monitor, understand and manage their daily care effortlessly.
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Ostomy Everyday Care, Organised and Simplified.
Client Project:
Designing a streamlined digital tool to help ostomy patients monitor, understand, and manage their daily care effortlessly.
UX wireframes
Design System
UI Design
Content Strategy
Prototyping
Pattern Documentation
Prototyping
Behavior ANALYSIS
Team Management
Duration: 9 months, February 2025 to October 2025.Team: 4 designers, 1 copywriter, I dev team across India & USA.Deliverables: End-to-end IA, UI/UX, Dynamic Figma Prototypes, Design System.
Managing cross-functional teams of 10+ associates, design thinking workshops, and UX governance.
About Client
Improving the lives of the people we touch
Convatec is a global medical products and technologies company focused on therapies for the management of chronic conditions, leading in advanced wound care, stoma care, continence and critical care, and infusion devices.
Project Goal
To transform Convatec me+ companion mobile existing app. into a personalised, confidence-building care companion that helps ostomy patients manage daily routines, respond to emergencies, and access the right support at every stage of recovery. By simplifying complex care tasks, delivering phase-aware guidance, and reducing anxiety during critical moments.
Managing cross-functional teams of 10+ associates, design thinking workshops, and UX governance.
Old Screen
Pain Points
Limited
emotional
support for
patients
Outdated Ul
and confusing navigation
Dense and
overwhelming
medical
content
Scattered
product
information
with no actionable guidance
Project Approach
Reduce Cognitive Load
- Clear Visual hierarchy
- Guided step flows for complex care tasks
- Track & progress cues
Empowered Self-Management
- Insight summaries
- Clinician-ready reports
- Easy access to help
Personalised Recovery
- Phase-based guidance
- Enabling Quick daily logging
- Tailored Learning content
Users
Patients who rely on a stoma and external pouch after surgery to safely pass waste.
Identifying existing pain points and design inconsistencies
High cognitive load from poor information hierarchy.
Sarkar, Goutam
Unclear recovery guidance across stages.
Sarkar, Goutam
Overwhelming, non-actionable care information.
Sarkar, Goutam
Body-storming with ostomy pouches to gain deeper insights.
Low Fidelity Wireframing and Ideation.
High Fidelity Screen design.
me+ App Dashboard Use Case
Action Center
Surfaces time-sensitive tasks and reminders so patients know exactly what needs attention right now.
Primary Actions
Provides access to the two most frequently used modules: hydration logging and pouch changes directly from the dashboard.
Explore
Organizes supporting modules like learning, movement, reports, and nutrition, Free Sample and Ostomy me+ for deeper care beyond daily routines.
Problem
Pouch-change steps weren't easily accessible during an emergency. Eg: Pouch leakage in public places.
Design
Added a persistent dashboard help button with an 8-step video sheet.
Impact
Delivers instant guidance, reducing stress and errors during care.
Problem
Daily Logging activities was time consuming and often skipped during busy or stressful moments.
Design
Introduced a Quick Add button for fast hydration and pouch change logs with essential fields only.
Impact
Enables quick, low-effort logging in the moment, with flexibility to add more details later in the respective modules.
Pouch Change Use Case
Guides:
8 step video and Illustrations to guide the user through a pouch change
Option to skip the guides and directly start logging in the pouch change dashboard.
Problem
Messy hands made precise taps unusable during pouch changes.
Design
Adopted a reel-style, swipe-based flow between the 8 videos with large touch areas
Impact
Allows hands-free or elbow-friendly navigation and uninterrupted, in-the-moment guidance.
A few of the 8 Illustrations to guide the
Dashboard:
For easier pouch change logging and documentation
CTA
Surfaces time-sensitive tasks and reminders so patients know exactly what needs attention right now.
Dot signifies multiple pouch changes in a day
This style is for the current date
Edit
a multiple choice option sheet appears with options for the particular field.
Fluid Intake Use Case
CTA
Add new goal and export logs as a report.
Goal progression visualization
Edit
a Selection sheet appears with options to choose the fluid intake.
Learning Use Case
Problem
Patients struggled to understand what information was relevant to their current stage of recovery.
Design
Structured learning into five clear recovery phases, from pre-surgery to long-term thriving.
Impact
Helps patients quickly access stage-appropriate guidance, reducing overwhelm and building confidence over time.
Tailored Content
Suggestions of important articles relevant for your phase.
Resources
Access to the Glossary, Products page and Osto Basics.
Resources
List of all articles which have been curated for your phase.
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Call Us at +1 800 422 8811
Email Us at cic@convatec.com
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My Roles & ResponsibilitiesTeam Lead & Interaction Designer.
Owned Delivery & Quality Across Team.
Owned delivery and quality across teams. Co-ordinating with the dev/QA teams, running sprint retrospectives, managing ADO tasks, and ensuring accurate cross-time-zone handoffs.
Leading the Team
Co-ordinated with client stakeholders and cross-functional teams to understand product gaps, user needs, and business expectations.
Led end-to-end UX strategy
Led end-to-end UX strategy, information architecture, and core feature design across the product.
Ensured design quality through research-led decisions, dev/QA collaboration, and seamless global handoffs.
Wireframe to Visual
12 Modules, 9 Months, End-to-end UX ownership
Home Screen
OLD
New
Learning Screen
OLD
New
Key Learnings
Conceptualising
Communication with Stakeholder
Informed Decision-making
Effective Research Practices
Iterative Design Approach
Collaborative and Cross-functional Skills
Co-creating with different stakeholders and across cross-functional teams and the importance of incorporating their perspectives and inputs to design a holistic solution within the constraints.
Use research findings and behavioral analysis to back the service offerings and drive key business decisions.These are some of my many learnings in this a year and half long intense and fulfilling project.
